HELP & INFORMATION
Frequently Asked Questions.
Find answers to common questions about packages, contribution schedules, programme terms and food collection.
COMMON QUESTIONS
What You Need to Know
Package-specific terms always take priority over general information shown here.
How does the MICEP Food Plan work?
You choose an available food package and make contributions according to the frequency and programme terms attached to that package. When the applicable requirements are completed, the agreed food items can be collected according to the programme schedule.
Where can I see the current package information?
The Packages page displays the package records that are currently active in the system, including the package name, amount per tick, frequency, cycle, quantity and available programme dates.
Are package amounts and dates fixed on this page?
No. Current package information is maintained in the Food Plan system. The public Packages page reads the active package records so customers can see the current information.
What happens if I miss a scheduled contribution?
The treatment of missed contributions depends on the applicable Food Plan rules and the package involved. Your account and the relevant programme terms should be checked for the current treatment of missed contributions.
Can I join more than one package?
Multiple-package participation is subject to the current registration and account rules. If your account is eligible to join another package, the available package-joining option will be shown in your account.
How do I track my package?
Use the Track option in the public navigation to access the package tracking page and follow the instructions there.
Where can I get started?
Start by reviewing the current packages, then use the Register link to create your account and follow the applicable registration process.
STILL DECIDING?
See the Current Packages
Review the active package records and their programme details.